Become a Host Contacts
Become a Host Contacts

User Agreement


  • it is a free online account, a ready-made mini-business for renting property with an option to monitor and manage your ads and bookings;
  • it is a modern booking system for travellers with an ability to communicate directly with owners around the world.

The main criteria that guided us while creating V.P.U.T. are simplicity, convenience and user-friendly interface. Placing ads is free for owners. All that we expect from the owners are honesty and hospitality.

Here you will find the most competitive prices and possibility to address a question directly to the owner or to negotiate a further discount.

General Conditions

This User Agreement (hereinafter "Agreement") describes the terms of use of the Website V.P.U.T. Exclusive ownership of the online platform VPUT.EU belongs to the company "V PUT", registered in Bulgaria (hereinafter V.P.U.T., platform V.P.U.T., the Company, we).

The website User refers to the person using V.P.U.T. service and registered on the website. The website User guarantees that he or she is an adult and a legally capable person or authorized representative of a legal entity. Persons under the age of 18 are not eligible to use the website V.P.U.T. All information provided and published by the User is accurate, truthful, fair and reliable. The User undertakes to act under and in accordance with this Agreement.

By registering on the website, the User agrees with the terms of this Agreement. Please do not use V.P.U.T. service, do not register or place an ad on the website, if you do not agree with the terms of this Agreement. The Company reserves the right to amend the Agreement (including the commission fee), at its sole discretion, without prior notice at any time, and the changes are considered valid from the date of publication on the website.

The User understands and accepts that V.P.U.T. has the right to change or discontinue the website with or without warning, and that the Company shall not be liable to Users or any third party for the suspension or termination of the website. The Company gives no warranty that the website and services will meet the subjective User's expectations; that the platform will operate without interruptions or technical errors.

V.P.U.T does everything possible to protect Users ' personal data. However, no one can guarantee the absolute security of transmission of information via the Internet; therefore, the Company cannot guarantee the absolute safety of the Users’ data. The User has the right to request to delete his personal data if he believes that the Company violates the security of his data.


To use the platform V.P.U.T., you must register and create an account. The User is solely responsible for his account and for the use of his account by him and/or someone else and hence for the activities that occur under his account. The User agrees that he will take appropriate measures to ensure the safety of his login and password to access the account. The User agrees to protect his account from unauthorized use and shall immediately report any breach of security or misuse of the data contained on the website or on the booking form. The User is solely responsible for the possible consequences and the associated costs in the event of unauthorized use of his personal data.

The User agrees that the Company is entitled to provide information from the account if it is required by law or justified by the need to respond to claims of third parties for the purpose of fraud prevention or investigation. The Company undertakes to report such requests whenever possible.

The Company reserves the right to refuse access to V.P.U.T. at its sole discretion and subjective reasons. The Company has the right to delete accounts that are inactive for an extended period of time. Also, the Company may block or immediately remove User’s account without prior notice if it considers that it is in its interests or the interests of other Users.

Removal of offers from the website does not affect already completed bookings and does not relieve the User from the obligation to pay the fee according to already placed orders.

Categories of Website Users and Their Responsibility

V.P.U.T. is an online platform, where Users can be both individuals and legal entities; the property owners or their representatives. Representatives of a legal entity ensure that they have the authority to bind the company on whose behalf they act to the terms of this Agreement.

V.P.U.T. provides advertising services and assists all website Users in communication, reservation and implementation of secure payment. The platform Users have an opportunity to post free ads about renting their property and advertise it to the website visitors. The User that posted one or more ads about housing rental who is the owner or the authorized representative of the owner is called the Landlord or the Owner. He guarantees that he has a legal right to provide the housing for rent mentioned in the ad.

Only the Landlord is responsible for the content of this ad and for the fact that he has the appropriate license and registration. V.P.U.T. is unable to confirm the accuracy of the content of the published by the Landlord advertisements, to verify the provided information, as well as the Landlord's right to manage the property. The Company is not the rental property owner, nor the representative of a management company; therefore, the Landlord is solely responsible for the relevance of the information, the quality and condition of the rented housing.

The User who placed the order and booked accommodation via the website is called the Renter or the Guest.

The rental agreement is concluded directly between the Landlord and the Renter. V.P.U.T. is not a third party in such agreement, it does not control the parties, and therefore, is not liable for complying with the terms of the contract and its execution by the parties. The User agrees that the Company shall not be liable for any loss or damage resulting from the transaction. The User uses the platform V.P.U.T. at his own risk. Any claims about housing operations can be addressed only to the Landlord, and not to the Company. The Company is not responsible for the Users’ actions through the website or resulting from the use of the website.

Given the limited possibilities to verify the truthfulness of information, the User consents to independently ascertain the veracity of the information provided by the Landlord. We strongly encourage Guests to do everything they consider appropriate to check all details regarding the property with the Landlord prior to the reservation, which is possible due to the provided opportunity to communicate through correspondence directly with the Owner and clarify all the nuances. The Company can explore, monitor and analyse correspondence between Users for the purpose of fraud prevention, investigations, and to avoid sharing contact information and links to other websites.

Platform Users are required to comply with the legal provisions regarding the rights of disposal of the living quarters and to respect the legitimate rights of third parties, as well as the norms and rules of public order and business ethics.
The Landlord and the Guest are responsible for ensuring the legality of the rental process by following the law and non-infringement of the third party rights. Therefore, it is prohibited to post ads that go in conflict with the law, violate the rights of third parties or do not conform to the norms of public morality. Proper payment of taxes associated with the delivery of housing for rent is the responsibility of the Landlord.

The User agrees and acknowledges that he is solely responsible (including criminal responsibility) for the content he posted and for the consequences arising after publication on the Website.

V.P.U.T. has the right to prohibit the User from placing the offer or to close access to the website in order to protect the interests of other Users or the reputation of the Company if:

  • the Landlord repeatedly received negative reviews;
  • the profile of the Landlord contains invalid, inaccurate information, for example, a non-existent e-mail address;
  • the Landlord has transferred his account to a third party;
  • there have been found other compelling reasons for blocking the User that must be done to avoid the risks or violations of the interests of the Company or other Users.

The User guarantees that all the information and contact data (email, phone, etc.) he provided are current, accurate and truthful. Providing his contact information, the User gives his unconditional consent to the storage, processing and use of his contact details. Processing, storage and use of the personal information voluntarily provided by Users is carried out by the Company solely in order to ensure proper support of Users, including the newsletter by email. In turn, the Company agrees to maintain the confidentiality of the User’s personal information and to not disclose it to any third parties without the consent of the User in writing.

The User agrees not to post home addresses, telephone numbers, email addresses, passport details and other personal information of other Users or any third parties.


V.P.U.T. requires Landlords to describe the property truthfully and honestly. The Company does everything in its power to eliminate the problems and responds to any complaint of the Renter. Real reviews provided by vacationers can serve as a tool of control over the adequacy of ads and weeding out of unscrupulous Landlords. Therefore, V.P.U.T. encourages all Renters to leave their honest feedback and impressions about the property. The User agrees to provide only the facts in his reviews. Expressed opinion should be objective, honest and informative. Users should not post reviews about their own property, as well as provide information irrelevant to the booking, the process of signing the rental agreement or staying in the provided housing.

V.P.U.T. does not change or edit reviews. The User cannot edit an already published review as well. After the publication on the Website, reviews are available to all Users. Any feedback posted on the Website, shall remain public even after the disabling of the account.

Only the User bears whole responsibility for the reviews for which criminal or administrative liability is provided (racist and hate speech, offensive comments, etc.) and only he can be held legally responsible for the damage to the business reputation of the other side. In such cases, V.P.U.T. is not legally responsible for the situation, as the Company does not verify the adequacy of the posted reviews and the Company's opinion may not coincide with the opinion of the User. In certain cases, V.P.U.T. has the right to remove a review as an exception if it contradicts the interests of the Company or other Users. The User must not include in his reviews his or other User’s personal and contact information, links and scripts. Such reviews will be deleted without notice.


The User is solely responsible for the information, materials, photographs, which he publishes on the website, as well as for the content of the personal correspondence that he maintains on the website. The User agrees not to use the website for any unlawful purposes and warrants that he:

  • will not post, upload and disseminate any content that is unlawful, harmful, threatening, inaccurate, offensive, indecent, aggressive, prohibited for disclosure by any agreement; that infringes upon the interests of other Users, violates the rights of third parties or any copyright, contains offensive language, has fraudulent nature; that is an unauthorised advertising material or spam;
  • will not impersonate any other individual or legal entity;
  • will not intentionally or unintentionally violate any applicable local, state, national or international laws;
  • will not register an account on behalf of another person (fake account), or act on behalf of an individual or legal entity whose interests he is not authorized to represent;
  • will not post his phone numbers and e-mail addresses or other personal details during message communication before payment of booking;
  • will not post on the Website V.P.U.T. any links to other websites and resources.

The User agrees that he is solely responsible for the content he posts, and also for the consequences caused by the publication of this content. In the event of any claims to V.P.U.T. associated with the violation of the legitimate rights of third parties, the User shall personally enter into negotiations with the disaffected party, and is solely responsible for the violation of this Agreement and other wrongful acts.

By providing informational materials for publication on the Website (the original room images, text of descriptions, etc.), the Landlord conveys to the Company the exclusive right to use these materials at the Company's discretion, in any form which does not contradict the current legislation. The methods of use of informational content include the following:

  • publication on the Website, editing the content;
  • archiving of the materials in order to include them in databases, copying and storage of materials on any information carriers and data storage devices, integration with other informational materials;
  • demonstration and reproduction in any form, transfer of materials in any desired manner using any carriers and their distribution via existing media;
  • modification and processing, reduction, addition and change of the source materials; conversion of data for the use in mobile devices;
  • other activities necessary for the appropriate and effective use of data on the Website.

The exclusive right to use the graphic and informational materials of the Landlord is not limited to the territory and time, it is valid within the duration of copyright, and is automatically transmitted by the Landlord at the moment when he uploads the materials to the Website.

All copyright, database rights, trademarks, materials and design rights of V.P.U.T. are owned by the Company or its advertisers. It is forbidden to copy, reproduce or republish website content or to use it for profit without the prior written consent of the Company. The Company has the right in its sole discretion to refuse the publication, move or remove any content on the website. The User agrees that he must evaluate and bear all the risks associated with the use of the website on his own. The User agrees not to reproduce, duplicate, copy, distribute, publish, resell or exploit for any commercial or other purposes any information or services obtained from the website.

It is prohibited to use the contact data of the User to send him advertising materials except for the cases when the User explicitly and in advance has expressed his consent. It is also prohibited to sell the data obtained by the described above method. The User who violates this restriction bears full responsibility for the misuse of personal information of other persons.

The Process of Booking, Payment and Payment Data Security

The ad published by the Landlord about the housing for rent and containing the description of accommodations is a public offer. In order for the said offer to be considered accepted by the User and the rental agreement - concluded between the two parties, the following is required:

  1. the Renter and the Landlord have agreed on the terms and conditions of stay, the cost of rent for the entire period, and possible additional issues, in particular, non-refundable deposit, rental security deposit, check-in and so on.
  2. the Landlord has confirmed the booking and issued an invoice.
  3. the reservation has been paid by the Renter and the Landlord receives a notice in the form of email from V.P.U.T. confirming that. In the absence of such notice, the agreement between the Landlord and the Renter shall not enter into force and, as a consequence, the obligations of the parties do not come into force either.


  1. the Renter has paid for the booking on the terms that the Landlord provided while posting the offer.
  2. the Landlord has confirmed the booking and accepted the prepayment, and the Renter receives a notice in the form of email from V.P.U.T. confirming that. In the absence of such notice, the agreement between the Landlord and the Renter shall not enter into force and, as a consequence, the obligations of the parties do not come into force either.

For the Renter the total payment amount noted in the booking is equal to the total rent for the agreed number of nights and the price for final cleaning. Such issues as security deposit, additional equipment for the housing and other services provided by the Landlord do not apply to V.P.U.T. terms of User Agreement, and they should be discussed and agreed by the Users themselves.

The Renter who received a confirmed booking from the Landlord is obliged to pay it within 48 hours from the time of booking confirmation. Unpaid within the specified time, the reservation will be cancelled.

The total rental cost pre-arranged by the Users is final. The Landlord has no right to increase the price for accommodation after the payment of the reservation. Also, the Landlord does not have the right to charge additional payments as a prepayment before settling in the Guest.

The obligation to pay utility payments for the rented property is entrusted to the Landlord, unless otherwise agreed between the parties.

Landlords can include in their ads a security deposit to ensure the preservation of the property available for rent. If there is a need to pay such security deposit, the Renter shall pay the agreed amount of the security deposit directly to the Landlord when checking into booked accommodation. V.P.U.T. is not responsible for all the actions associated with the security deposit, because the Company does not accept security deposits from Renters.

To make a payment, the Renter may take the opportunity to pay directly on the website V.P.U.T. using his bank card or bank transfer. If the User chooses to pay by his bank card, he will be automatically transferred to the webpage of the bank that will handle the payment; therefore, all the data of the card and its holder will not be available and, accordingly, will not be saved or copied into any database of our Company.

All prices on the website are provided in Euro and include VAT. Before he makes a full or partial payment with the possibility to pay the rest when checking in, the Renter sees the final amount of all fees and commissions. The Company V.P.U.T. can not and shall not charge any other surcharges, fees or commissions. After the payment, all the information, namely general description of the property, dates of arrival and departure, the amount already paid, the amount of after-payment (if any), the amount of non-refundable deposit, the amount of the security deposit, is automatically sent to the e-mail address of the Renter and the Landlord – it is the official confirmation of the transaction and the guidance in the event of any disputes.

The Renter has the right within 24 hours of arrival at the booked accommodation to declare the desire to terminate the deal and get his money back if, when the property has been transferred at his disposal, the terms and conditions of the rental agreement have not been fulfilled or if the accommodation does not match the description posted on the website (but not the subjective expectations of the Renter). In such situation, the Renter should inform V.P.U.T. within 24 hours about occurred problems at and declare the intention to cancel the reservation indicating the reason.

V.P.U.T. reserves the right of final decision in such situations. In case the Renter is right, all the money will be refunded to him in the same way that it was paid within 20 business days.

After the conclusion of the rental agreement between the parties and provided that within 24 hours after the Renter has arrived he has no objective claims regarding the accommodation, V.P.U.T. sends the money to the account of the Landlord by bank transfer.

In the case of booking cancellation become operational booking cancelation rules

Terms and Termination of Agreement

This Agreement is concluded for an indefinite period of time. The User has the right to terminate this Agreement at any time without prior notice. It is enough to notify V.P.U.T. about termination in writing (by email). Termination of the User Agreement shall not affect the validity of existing agreements with other Users, and also does not relieve the User of responsibility to repay the unpaid commission fees.

V.P.U.T. has the right to terminate this Agreement by cancelling it within two weeks in the event of any breach of this Agreement or non-acceptance of appropriate measures to remedy the situation.

The User confirms to have read, understood and agreed to the terms set forth in this Agreement. Registration on the website implies full acceptance of the terms of this Agreement, and acceptance of the responsibility for every publication or review. If the terms of this Agreement are unacceptable to you, the only action you can take is to stop using the Website V.P.U.T.

Any statements, comments, notifications, messages and requests to be submitted to the email address

Requisite details of LLC "V PUT"

  • Legal address: Sunny Beach Plaza Business-centre office 2, 3, Sunny Beach 8240, Nesebar, Nesebar Municipality, Burgas Province, Bulgaria
  • Business address: Sunny Beach Plaza Business-centre office 2, 3, Sunny Beach 8240, Nesebar, Nesebar Municipality, Burgas Province, Bulgaria
  • Postal address: Sunny Beach Plaza Business-centre office 2, 3, Sunny Beach 8240, Nesebar, Nesebar Municipality, Burgas Province, Bulgaria
  • Address in Russia: Simferopolsky bulvar d. 4a, Moscow
  • UIC * of the Company: 202118907
  • Bank account: BG53STSA93000022743987 EUR
  • Bank name: "BANKA DSK"
  • Bank address: 11 Han Krum Str., Nessebar, Bulgaria

* Unified Identification Code